I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/ WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Step 1:Contact our Customer Support team via email (firstname.lastname@example.org) within 5 business days of receiving the order.
Step 2:Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3:We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.